1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details provided during registration or order placement.
• Account Information: Username, password, and preferences associated with your Onyva services account.
• Usage Data: Information about how you interact with our app or website, such as browsing history, search queries, and order history.
• Device Information: IP address, device type, operating system, and browser type collected automatically when you access our services.
• Location Data: Precise or approximate location data to facilitate delivery, only collected with your consent.
• Courier/Partner Information: For couriers and partners, we may collect additional details like identification documents, bank account information, and background check data.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including coordinating deliveries and communicating updates.
• Provide customer support and respond to inquiries or complaints.
• Personalize your experience, such as recommending products or sending tailored promotions.
• Improve our services by analyzing usage patterns and feedback.
• Process payments and issue refunds securely.
• Verify identities and ensure compliance for couriers and partners.
• Send marketing communications, such as newsletters or special offers, with your consent.
• Comply with legal obligations or enforce our Terms and Conditions.

3. How We Share Your Information

We may share your information with:

• Partners and Couriers: To facilitate order fulfillment, we share delivery details with partners (e.g., stores) and couriers.
• Service Providers: Third-party vendors who assist with payment processing, analytics, marketing, or customer support, under strict confidentiality agreements.
• Legal Authorities: When required by law, such as in response to a court order or to prevent fraud or illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to:

• Enhance your browsing experience by remembering your preferences.
• Analyze website and app performance.
• Deliver targeted advertisements based on your interests.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may limit some features of our services.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any suspected breaches.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Opt-Out: Unsubscribe from marketing communications or opt out of targeted advertising.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at info@onyva.online. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR or CCPA requests).

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

• Order data is retained for 7 years to comply with tax and accounting laws.
• Account information is retained until you request deletion or your account becomes inactive for 2 years.

When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website or app may contain links to third-party sites (e.g., partner stores or payment processors). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have inadvertently collected information from a child.

10. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction, including the United States, where data protection laws may differ. We ensure that such transfers comply with applicable laws, such as GDPR for EU residents, through standard contractual clauses or other safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, app notifications, or by posting an updated version on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@onyva.online