1. Definitions

• "Onyva services" refers to our delivery app and website, operated by Onyva services Inc.
• "User" refers to any individual or entity using our services, including customers, couriers, and partners.
• "Services" include grocery delivery, courier services, and partner store integrations.
• "Partner" refers to vendors or stores supplying products through our platform.

2. Use of Services

To use our services, you must:

• Be at least 18 years old or have parental consent if under 18.
• Provide accurate and complete information during registration.
• Maintain the confidentiality of your account credentials.
• Not use our services for any illegal or unauthorized purpose.
• Notify us immediately of any unauthorized use of your account.

Onyva services reserves the right to suspend or terminate accounts that violate these terms.

3. Ordering and Delivery

When placing an order, you agree to:

• Provide accurate delivery address and contact information.
• Review product details, prices, and availability before confirming your order.
• Accept that delivery times are estimates and may vary due to traffic, weather, or other factors.
• Inspect delivered items upon receipt and report any issues within 24 hours.

Onyva services is not responsible for delays or issues caused by incorrect information provided by the user.

4. Payments

All payments for orders must be made through our secure payment gateway. You agree to:

• Pay the total amount, including product prices, delivery fees, and applicable taxes.
• Use a valid payment method accepted by Onyva services (e.g., credit/debit cards, digital wallets).
• Authorize us to charge your payment method for the order amount.

Prices are subject to change without notice. Any promotional discounts or offers are applied at our discretion.

5. Refunds and Cancellations

Our refund and cancellation policies are as follows:

• You may cancel an order before it is processed for delivery. Cancellations after processing may incur a fee.
• Refunds for damaged, incorrect, or missing items will be processed within 5-7 business days, provided the issue is reported within 24 hours of delivery.
• Non-perishable items may be returned within 7 days, subject to inspection.
• Perishable items (e.g., fresh produce) are non-returnable unless damaged or defective.

Refunds will be issued to the original payment method. Onyva services reserves the right to refuse refunds for misuse or fraudulent claims.

6. Courier and Partner Responsibilities

If you are a courier or partner, you agree to:

• Comply with all applicable laws, including traffic and food safety regulations (for couriers).
• Provide accurate product information and maintain inventory levels (for partners).
• Treat customers and other users with respect and professionalism.
• Not engage in any activity that could harm Onyva services’s reputation.

Onyva services may terminate partnerships or courier agreements for non-compliance with these terms.

7. Limitation of Liability

Onyva services is not liable for:

• Loss or damage caused by user errors, such as incorrect delivery addresses.
• Delays or issues due to force majeure events (e.g., natural disasters, strikes).
• Indirect or consequential damages arising from the use of our services.

Our liability is limited to the order amount paid by the user.

8. Intellectual Property

All content on our website and app, including logos, text, images, and software, is owned by Onyva services or its licensors. You may not reproduce, distribute, or modify any content without prior written consent.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it at Privacy Policy.

10. Termination

Onyva services may terminate or suspend your access to our services at any time, without notice, for conduct that violates these terms or harms other users or the platform.

11. Governing Law

These terms are governed by the laws of Uganda. Any disputes arising from these terms will be resolved in the courts of Uganda

12. Changes to Terms

Onyva services may update these terms at any time. We will notify users of significant changes via email or through our app/website. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@onyva.online